Refund Policy for Zann Creative

Effective Date: 6 December 2023

At Zann Creative, your satisfaction is our priority. This refund policy is designed to provide clarity on our procedures in the event of unforeseen issues with your purchase.

1. Refund Eligibility:
We understand that circumstances may arise, and we are here to assist you. Refunds will only be processed under the following circumstances:

Damaged Goods: If the received goods are damaged, please contact us immediately to initiate the refund process.

2. Non-Refundable Items:
Products purchased from Zann Creative are generally non-refundable. We do not offer refunds or exchanges for reasons other than damaged goods.

3. Damaged Goods Procedure:
If you receive damaged goods, please contact us within 7 days of receiving the item(s) at [hello@zanncreative.com]. Provide your order number, clear images of the damaged items, and a brief description of the issue.

4. Unreceived Goods:
In the rare event that you do not receive your order within the stipulated shipping timeframe, as per the information provided, please contact us at [hello@zanncreative.com]. We will work with the respective shipment company to investigate and resolve the issue promptly.

5. Contact Information:
For refund inquiries related to damaged goods or unreceived items, please contact us at [hello@zanncreative.com]. Include your order number and relevant details in your email.

6. Refund Process:
Once your refund request is approved, we will initiate the process within 3-5 business days. Refunds will be issued to the original payment method.

7. Changes to Refund Policy:
We reserve the right to update this refund policy to align with our business practices or for legal reasons. Any updates will be posted on this page.

By making a purchase on Zann Creative, you acknowledge and agree to the terms outlined in this refund policy. We appreciate your understanding and cooperation.

Thank you for choosing Zann Creative.

Zann Creative